Terms of service

Last updated: 22 September 2026

 

These Terms of Service apply when you use the Haldon website or purchase products from us. Please read them before placing an order.

1. About us

This website is operated by:

Haldon Trading Ltd
Company number: 17441005
Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email: info@haldon.cc

Throughout these terms, “Haldon”, “we”, “us” and “our” refer to Haldon Trading Ltd.

Our store is hosted by Shopify, which provides the ecommerce platform through which we offer our products.

2. Using our website

You must be at least 18 years old, or have permission from a parent or legal guardian, to place an order through our website.

You agree not to misuse the website, interfere with its operation, attempt to gain unauthorised access to it, or use it for any unlawful purpose.

We may suspend access to the website temporarily for maintenance, security or operational reasons.

3. Our products

We take reasonable care to describe and present our products accurately.

Images, colours, dimensions and packaging shown on the website are illustrative. Colours may appear differently depending on your screen, and minor changes may be made to packaging, labelling, materials or presentation as products move into final production.

Where an image is identified as a render, prototype or pre-production image, the final product may differ slightly. Any differences will not materially alter the product’s principal purpose, quality or specification.

4. Orders and acceptance

When you place an order, you are making an offer to purchase the selected products under these terms.

An automated acknowledgement confirms that we have received your order but does not necessarily mean that it has been accepted. A contract is formed when we send you an order confirmation accepting your order.

We may refuse or cancel an order where:

  • a product is unavailable;

  • payment cannot be authorised;

  • the price or product information contains an obvious error;

  • we reasonably suspect fraud or misuse; or

  • we are unable to deliver to your address.

If we cancel an order after taking payment, we will refund the amount paid.

5. Preorders and deposits

Some Haldon products may be offered for preorder before they are ready for dispatch.

Unless stated otherwise at checkout:

  • a £10 deposit reserves your product;

  • the deposit forms part of the total purchase price and will be deducted from the outstanding balance;

  • the deposit is fully refundable until the outstanding balance is collected; and

  • the estimated production or dispatch timeframe will be shown on the product page or communicated to you separately.

When your product is approaching completion, we will confirm the expected dispatch date and tell you when the remaining balance is due. We will normally provide at least seven days’ notice.

If you authorised us to charge your original payment method automatically, we will notify you before doing so. Otherwise, we will send you a secure payment request.

If the balance is not paid by the stated date, we may send you a reminder and subsequently cancel the preorder. If we cancel for non-payment, your £10 deposit will be refunded.

Production and delivery estimates are given in good faith but may change. If there is a significant delay, we will provide a revised estimate and give you the option to continue with the preorder or cancel it for a full refund.

If we cannot supply the product, we will cancel the preorder and refund all amounts paid.

Paying a preorder deposit does not affect your statutory cancellation or consumer rights.

6. Prices and payment

Prices are displayed in pounds sterling and include VAT where applicable.

Any delivery charges will be shown before you complete your order.

We may change our prices at any time, but a change will not affect an order that we have already accepted.

If a pricing error is obvious and could reasonably have been recognised as an error, we may cancel the order and refund any payment made.

Payments are processed securely through Shopify and its payment providers. We do not ordinarily receive or store your complete payment-card details.

7. Delivery

We will deliver to the address provided during checkout. Please check that your delivery details are correct before submitting your order.

For products in stock, we will provide an estimated delivery date. Unless a different timeframe has been agreed, we will deliver within 30 days of accepting your order.

For preorders, the longer production or dispatch timeframe displayed or communicated to you forms part of the agreed delivery arrangements.

Delivery dates are estimates unless we have expressly agreed that a particular date is essential.

If delivery is delayed for reasons outside our reasonable control, we will contact you and take reasonable steps to minimise the delay. Your legal rights relating to late or failed delivery remain unaffected.

Responsibility for the product passes to you when it is delivered to you or to a person identified by you. Ownership passes once we have received payment in full.

8. Cancelling an order or changing your mind

You may cancel an online order at any time after it is placed and up to 14 days after the product is delivered, subject to any applicable legal exceptions.

To cancel, email info@haldon.cc with your name, order number and a clear statement that you wish to cancel.

If the product has already been delivered, you must return it within 14 days of telling us that you are cancelling. We will provide the appropriate return address. Please do not return products to our registered office unless we instruct you to do so.

You may inspect a product as you would in a shop. If it has been handled or used beyond what is reasonably necessary to establish its nature, characteristics and operation, we may reduce the refund to reflect any loss in value.

Unless the product is faulty, damaged or incorrect, you are responsible for the return-delivery cost.

We recommend obtaining proof of postage and using a suitable tracked service, as the product remains your responsibility until it reaches us.

We will refund:

  • the product price paid;

  • any refundable preorder deposit;

  • the standard outbound delivery charge, where applicable; and

  • any other amount required by law.

We are not required to refund the additional cost of an upgraded or premium delivery service where standard delivery was available.

Refunds will normally be made to the original payment method within 14 days of receiving the returned product, or receiving evidence that it has been sent back, whichever occurs first.

9. Faulty, damaged or incorrect products

Products must be as described, fit for their intended purpose and of satisfactory quality.

If a product arrives damaged, is faulty or is not what you ordered, please contact info@haldon.cc as soon as possible. Include your order number, a description of the issue and photographs where helpful.

Depending on the circumstances and your legal rights, we may offer a refund, repair or replacement. We will cover reasonable return costs for products confirmed to be faulty, damaged or incorrect.

Nothing in these terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer law.

10. Using Haldon products

Please follow the instructions, warnings and compatibility information supplied with each product.

You should:

  • use each formulation only for its stated purpose;

  • test on a small, inconspicuous area where appropriate;

  • keep products away from children and pets;

  • avoid contact with eyes and skin where directed;

  • not mix formulations with other cleaning products; and

  • follow any equipment manufacturer’s care instructions.

We are not responsible for damage caused by misuse, failure to follow instructions or use on a surface expressly identified as unsuitable. This does not exclude responsibility where it would be unlawful for us to do so.

11. Promotions and discount codes

Promotions and discount codes are subject to any additional conditions displayed with the offer.

Unless stated otherwise:

  • codes cannot be exchanged for cash;

  • only one code may be used per order;

  • codes cannot be applied retrospectively; and

  • we may withdraw a promotion before an order is accepted.

We may cancel an order where a promotion has been used fraudulently or contrary to its stated conditions.

12. Intellectual property

The Haldon name, logo, product designs, photographs, copy, graphics and other website content belong to Haldon Trading Ltd or our licensors.

You may view and use the website for personal, non-commercial purposes. You may not reproduce, distribute, modify, sell or commercially exploit our content without prior written permission.

13. Third-party services and links

Our website may contain links to third-party websites or use services provided by Shopify, payment providers, delivery companies and other suppliers.

We are not responsible for the content or availability of third-party websites. Your use of a third-party service may also be governed by that provider’s terms and privacy notice.

14. Our responsibility to you

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We do not exclude or limit liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • breach of your statutory consumer rights; or

  • anything else that cannot legally be excluded.

Our products are supplied for private and domestic use. If you use them for commercial or business purposes, we will not be responsible for loss of profit, revenue, business opportunity or other commercial losses, except where the law provides otherwise.

15. Privacy

We process personal information in accordance with our Privacy Policy. Please read that policy for information about the data we collect, why we use it and your rights.

16. Events outside our control

We are not responsible for a delay or failure caused by circumstances outside our reasonable control, including transport disruption, supplier delays, industrial action, natural events, government restrictions or failures of communications networks.

If such an event materially affects your order, we will contact you and explain the available options. Your statutory rights remain unaffected.

17. Changes to these terms

We may update these terms to reflect changes to our products, business operations or legal obligations.

The terms applying to an order are those in force when that order is accepted. We will not retrospectively change the terms of an existing order without your agreement unless required by law.

18. General provisions

If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

A delay in enforcing these terms does not mean that we have waived our rights.

These terms are between you and Haldon Trading Ltd. No other person has a right to enforce them.

19. Governing law

These terms are governed by the laws of England and Wales.

If you live elsewhere in the United Kingdom, you may also bring proceedings in the courts of the country in which you live. If you live in the European Economic Area, you retain any mandatory consumer protections provided by the law of your country of residence.

20. Contact us

For questions, cancellations, returns or complaints, contact:

Haldon Trading Ltd
Email: info@haldon.cc
Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ
Company number: 17441005